| |
|
| 1. |
What are the methods of payment you accept? |
| 2. |
How long will it take me to establish My VoIP Company? |
| 3. |
Do you support devices other than what’s mentioned? |
| 4. |
How are the calls charged? |
| 5. |
Are we entitled to discounts? |
| 6. |
What protocols do you support? |
| 7. |
What are the codecs you support? |
| 8. |
Do you sell devices? |
| 9. |
Can I upgrade from one package to another, anytime? |
| 10. |
Can I use my own website? |
| 11. |
Do you provide DID numbers? |
| 12. |
Can I offer unlimited plans to my customers? |
| 13. |
Can I use devices of other providers with our service? |
| 14. |
Do you unlock devices? |
| 15. |
Do you offer E911? |
| 16. |
Do you accept payments in any currency? |
| 17. |
Why do you charge a setup fee? |
| 18. |
Can two of my clients call each other using the Tseyva service for free? |
| 19. |
Do you provide Fax Services? |
| 20. |
Can we manage our own routes? |
| |
|
| Q : |
What are the methods of payment you accept? |
| |
Western Union Quick Pay |
| |
Telegraphic Transfer |
| |
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - |
| Q : |
How long will it take me to establish My VoIP Company? |
| |
24 hours after the payment is received in our account. |
| |
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - |
| Q : |
Do you support devices other than what’s mentioned? |
| |
We recommend those devices while giving consideration to other acceptable devices. |
| |
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - |
| Q : |
How are the calls charged? |
| |
Calls are charged per second. This saves your money as most of our competitors will round this up to 1 minute so it costs you almost twice as much! |
| |
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - |
| Q : |
Are we entitled to discounts? |
| |
We offer discounts based on volume performance. |
| |
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - |
| Q : |
What protocols do you support? |
| |
H323 |
| |
SIP |
| |
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - |
| Q : |
What are the codecs you support? |
| |
G 723 |
| |
G 729 |
| |
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - |
| Q : |
Do you sell devices? |
| |
We do not sell devices.You can purchase them from the following web sites: www.voxilla.com |
| |
www.voipsupply.com |
| |
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - |
| Q : |
Can I upgrade from one package to another, anytime? |
| |
Yes you can upgrade the package by paying the difference. |
| |
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - |
| Q : |
Can I use my own website? |
| |
Yes you can. We will provide you the CDR links |
| |
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - |
| Q : |
Do you provide DID numbers? |
| |
Currently we provide DID numbers for calling cards only. This is limited to some geographical areas. |
| |
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - |
| Q : |
Can I offer unlimited plans to my customers? |
| |
We do not offer unlimited plans. However, you can package your rates and accounts to offer your clients such plans. |
| |
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - |
| Q : |
Can I use devices of other providers with the Tseyva service? |
| |
Yes, you can as long as those devices are not locked. |
| |
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - |
| Q : |
Do you unlock devices? |
| |
We do not provide assistance in unlocking devices |
| |
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - |
| Q : |
Do you offer E911? |
| |
No, we do not offer this service. |
| |
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - |
| Q : |
Do you accept payments in any currency? |
| |
You can send payments in any currency. However we will receive and update payments only in US Dollars. |
| |
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - |
| Q : |
Why do you charge a setup fee? |
| |
We dedicate server space, 24/7 Support, Dedicated Account Management, and other features to you and offer you a very personalized service which cannot be expected from other providers. |
| |
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - |
| Q : |
Can two of my clients call each other using the Tseyva service for free? |
| |
No they cannot. We do not support IP to IP services. |
| |
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - |
| Q : |
Do you provide Fax Services? |
| |
No we do not provide fax services |
| |
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - |
| Q : |
Can we manage our own routes? |
| |
No. You will only be able to use our routes. |
