| 1. |
What are the methods of payment you accept?
Western Union Quick Pay
Telegraphic Transfer |
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| 2. |
How long will it take me to establish my VoIP Company? 24 hours after the payment is received in our account. |
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| 3. |
Do you support devices other than what’s mentioned? We recommend those devices while giving consideration to other acceptable devices. |
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| 4. |
How are the calls charged?
Calls are charged per second. This saves your money as most of our competitors will round this up to 1 minute so it costs you almost twice as much! |
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| 5. |
Are we entitled to discounts?
We offer discounts based on your volume performance. |
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| 6. |
What protocols do you support?
H323
SIP |
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| 7. |
What are the codecs you support?
G 723
G 729 |
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| 8. |
Do you sell devices?
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| 9. |
Can I upgrade from one package to another, anytime?
Yes you can upgrade the package by paying the difference. |
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| 10. |
Can I use my own website?
Yes you can. We will provide you the CDR links. |
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| 11. |
Do you provide DID numbers?
Currently we provide DID numbers for calling cards only. This is limited to some geographical areas. |
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| 12. |
Can I offer unlimited plans to my customers?
We do not offer unlimited plans. However, you can package your rates and accounts to offer your clients such plans. |
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| 13. |
Can I use devices of other providers with our service?
Yes, you can as long as those devices are not locked. |
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| 14. |
Do you unlock devices?
We do noc t provide assistance in unlocking devices |
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| 15. |
Do you offer E911?
No, we do not offer this service. |
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| 16. |
Do you accept payments in any currency?
You can send payments in any currency. However we will receive and update payments only in US Dollars. |
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| 17. |
Why do you charge a setup fee?
We dedicate server space, 24/7 Support, and other features along with a Dedicated Account Management to offer you a very personalized service which cannot be expected from other providers. |
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| 18. |
Can two of my clients call each other using the Tseyva service for free?
No they cannot. We do not support IP to IP services. |
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| 19. |
Do you provide Fax Services?
No we do not provide fax services |
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| 20. |
Can we manage our own routes?
No. You will only be able to use our routes. |
